Responsible Gaming
Gaming Should Be Entertainment
At The Mallow, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and set strict limits on how much you spend.
The house always has an edge, and outcomes are determined by chance. There are no guaranteed wins or strategies that can overcome the mathematical advantage built into all games.
Age Verification
You must be 18 years of age or older to access and use our services in accordance with Australian gambling laws. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Spending more time and money on gambling than intended
- Continuously chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or depressed when unable to gamble
- Experiencing relationship problems because of gambling
- Failing in repeated attempts to cut back or stop gambling
- Gambling to escape problems, stress, or negative emotions
- Experiencing financial difficulties or debt as a result of gambling
If you experience any of these signs, please seek help immediately.
Self-Help Tools Available
The Mallow provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you are willing to lose over a specified time period
- Reality Checks: Receive reminders during your gaming session about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our services if you feel your gambling is becoming problematic
- Session Limits: Set a maximum duration for each gaming session
These tools are available in your account settings. We encourage you to use them proactively to manage your gaming responsibly.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online — Free and confidential support for problem gambling in Australia
www.gamblinghelponline.org.au
Phone: 1800 858 858 (available 24/7)
International Support
- GamCare (United Kingdom) — Free support and counselling for problem gamblers
www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
www.gamstop.co.uk - Responsible Gambling Council (Canada) — Information and resources for responsible gambling
www.responsiblegambling.org - National Council on Problem Gambling (United States) — Help and referrals for problem gambling
www.ncpgambling.org
These organisations offer counselling, self-exclusion programmes, and resources to help you or your loved ones. All services are confidential and non-judgmental.
Get Help Now
If you believe you have a gambling problem, please reach out for help today. There is no shame in seeking support, and professional help can make a real difference.
Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au to speak with a counsellor who can provide free, confidential advice.
Remember: help is available, and recovery is possible.