Responsible Gaming

Gambling Should Be Entertainment, Not Income

At The Mallow, we believe that online pokies and casino games should only ever be viewed as a form of entertainment. Gambling should never be considered a way to earn money or solve financial problems. Please only gamble with money you can afford to lose, and always set strict limits on your time and spending.

Age Verification

By using themallow.com.au, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction within Australia. Online pokies are only for adults. If you are under the legal gambling age, please do not access our services.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:

• Chasing losses by gambling more to win back money
• Hiding gambling activity or lying about time and money spent
• Gambling with money needed for essential expenses (rent, bills, food)
• Feeling anxious, irritable, or restless when not gambling
• Unable to stop or reduce gambling despite wanting to
• Using gambling to escape problems or negative emotions
• Borrowing money or going into debt to fund gambling
• Neglecting family, work, or hobbies due to gambling
• Friends or family expressing concern about your gambling
• Gambling longer or with larger amounts than intended

Self-Help Tools & Responsible Gaming Features

Many online gambling platforms offer built-in tools to help you maintain control. Consider using:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Cap the maximum amount you're willing to lose in a set timeframe
• Session Time Limits: Set automatic reminders or cut-offs for how long you play
• Reality Checks: Enable pop-up notifications during play to remind you of elapsed time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services

If you're struggling to stick to these limits, this is a warning sign that you may need professional support.

Support Organisations & Resources

If you need help, support is available. The following organisations provide free, confidential assistance:

Australia (Primary Resources)

• Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support for problem gambling across Australia
• Lifeline Australia: 13 11 14 (24/7 crisis support)
• Beyond Blue: 1300 22 4636 (mental health and gambling support)

International Resources

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• National Council on Problem Gambling (USA): www.ncpgambling.org
• Responsible Gambling Council (Canada): www.responsiblegambling.org

If You Need Help, Reach Out

Problem gambling is a treatable condition. If you or someone you know is struggling with gambling, please seek help immediately. There is no shame in reaching out – support services are confidential and free.

Contact Gambling Help Online today on 1800 858 858 or visit their website for chat and counselling services.